DJI announces upgraded support program for enterprise customers in North America

DJI is serious about growing their enterprise business. Just watch the DJI Airworks keynote, if you were in any doubt. This is made clear again today as they announce an upgraded support program for business customers who buy a new Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK drone. The plan adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee. The new plan is similar to DJI’s for-consumers-only, Care Refresh plan, but now free of charge for business customers. As such a customer, you only pay a small fee when you actually need a replacement for your drone.

DJI’s Enterprise Shield will remain available and can also be used by customers who had already bought an enterprise-type drone from DJI and are looking for extra peace of mind. The difference between Enterprise Shield and the new, upgraded support program is that under the first you are entitled to unlimited free replacements, which is not the case with this new support program. And Enterprise Shield also covers other commercial grade drones such as the DJI Matrice series. See below for all the details.

DJI’s official announcement of the upgraded support program

DJI Makes Basic Repair and Replacement Coverage Standard for North American Enterprise Customers

Upgraded Support Program Offers Peace Of Mind For All Mavic 2 Enterprise And Phantom 4 RTK Pilots

DJI, the world’s leader in civilian drones and aerial imaging technology, is upgrading the service and support it offers for North American customers who purchase a new Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft.

DJI’s standard support package now adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee. This additional coverage is designed to provide easy and reliable service options for professional drone users who rely on DJI products for work.

These support improvements come into place as a growing number of pilots rely on DJI drones to inspect infrastructure, survey roads and even save lives – with over 100,000 commercial or civil drone pilots in the United States as of July 2018. The new upgrades to basic support will keep these pilots operation-ready by making affordable aircraft replacements standard for all new purchases.

“As the commercial drone industry treads from nascent to mature, support programs are key to speeding industry growth by limiting the financial risks to operators,” said Mario Rebello, DJI Vice President and Country Manager of North America. “While beneficial to all our enterprise customers, support programs are critical for the US and Canadian markets, where small, home-grown service providers rely on DJI drones to fulfill the needs of their growing clientele.”

Availability

The improved support program is included in all orders of a Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft from DJI Enterprise dealers across the United States and Canada starting January 22, 2018. You can find a local DJI Enterprise dealer to learn more or purchase a new drone here.

Dealers will also carry previous units ordered before this time, which will not have the improved support coverage. Customers who wish to purchase support coverage for previously purchased units, upgrade their support plan or increase coverage to their payloads, can still purchase an Enterprise Shield plan. You can directly contact your local dealer to purchase Enterprise Shield and can learn more about Enterprise Shield here.

What do you think about DJI’s upgraded support program for enterprise clients? Let us know in the comments below.

STAY IN TOUCH!

If you’d like to stay up to date with all the latest drone news, scoops, rumors and reviews, then follow us on Twitter, Facebook, YouTube, Instagram or sign up for our email newsletter DroneRise, that goes out every weekday morning at 6 am.

Buy your next drone through directly from manufacturers, such as DJI, Parrot, Yuneec or retailers like Amazon, B&H, BestBuy or eBay. By using our links, we will make a small commission, but it will not cost you anything extra. Thank you for helping DroneDJ grow!